Frequently Asked Questions

• Water 6 Articles
  • How do I submit my meter readings?
  • How do I find out if I have a water meter?
  • How does being metered or unmetered affect my bill?
  • Will you switch my water company?
• Energy 6 Articles
  • How do I submit my meter readings?
  • Can I cancel my services when I move out, or if I’m not happy?
  • What do these tariff details mean in my quote?
  • Will I have electricity even though I move in before the services go live
• TV Licence 3 Articles
  • Why is my first TV Licence payment more than future payments?
  • How do I know my TV Licence has been set up?
  • Can I cancel my services when I move out, or if I’m not happy?
• Broadband 1 Article
  • Can I cancel my services when I move out, or if I’m not happy?
• Billing 4 Articles
  • Do we pay automatically, or do we have to make payments ourselves?
  • What if someone in the house doesn’t pay?
  • The difference between debit/credit cards and Direct Debit
  • How does being metered or unmetered affect my bill?

How to contact acasa

Moving in – what do I need to do?