After I set up my bills, how long until they are live?


Immediately! There is no switch over or set-up needed for water. If you are new to the lease, we will update the account details with your supplier so they have the correct names and move-in date. If you have already been living in your property, we will transition your water bill to be managed inside the acasa app as soon as you like.

TV Licence:

Immediately! You’ll be charged your first monthly payment for TV Licence on the 5th of the month you sign up. After you make your first payment, you will receive an email containing your TV Licence.


The fastest we can set up broadband is 10-14 days. Zone Broadband will contact you directly over email, but you will also receive push notifications about your install dates & times, and you can find out from inside the app too.


The switchover to Octopus Energy managed be acasa should take 17 days. The first payment will be due 5 days before your switchover. If you have already moved into your home, your energy is automatically provided by the current supplier to the home. You will need to pay the final bill for days used of energy from the previous supplier outside of acasa.

Ready to set up your acasa bills and never worry again? Enter your postcode here to get started.

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