How have I been charged for a bill I’ve already paid my share of?

If you’ve been charged extra for a bill that you’ve already paid your share of, it’s probably because someone else in the house hasn’t got an active payment card (maybe they didn’t register, or maybe their card expired) so we weren’t able to bill them for their share over the course of the 5 day billing period.

After each attempted payment, we send an email to everyone in the house explaining what happened, and then if we aren’t able to bill after a second attempt and a few days to allow for proactive payments, we’ll collect any unpaid money from people who do have an active payment method.

If this happens, we’ll keep track of it in the acasa app so you can easily see whether somebody overpaid or underpaid relative to their share of a bill and see that reflected on your overall house balances.

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