{"id":503,"date":"2024-09-24T17:06:35","date_gmt":"2024-09-24T16:06:35","guid":{"rendered":"https:\/\/www.helloacasa.com\/faq\/?post_type=ht_kb&#038;p=503"},"modified":"2024-09-24T17:06:44","modified_gmt":"2024-09-24T16:06:44","slug":"what-can-i-do-if-i-cant-afford-to-pay","status":"publish","type":"ht_kb","link":"https:\/\/www.helloacasa.com\/faq\/help\/what-can-i-do-if-i-cant-afford-to-pay\/","title":{"rendered":"What can I do if I can\u2019t afford to pay?"},"content":{"rendered":"<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><b>Finances tight? Don\u2019t worry we are here for you.<\/b><\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>We understand situations can change. If you are unable to make a payment, please speak to our dedicated support team. They are on hand to give you guidance and to find you the best option for payment.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>We will look at affordable solutions to get you back on track, so you might be asked some further questions. Please don\u2019t worry, this is to get a better understanding of your situation so we can help you further.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><b>Things you might be asked:<\/b><\/p>\n<\/div>\n<div class=\"intercom-interblocks-unordered-nested-list\">\n<ul>\n<li>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Have you already missed any payments?<\/p>\n<\/div>\n<\/li>\n<li>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Do you think your changed financial situation is long term?<\/p>\n<\/div>\n<\/li>\n<li>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>What is your income and expenditure? (This is to review your affordability for a payment plan agreement)<\/p>\n<\/div>\n<\/li>\n<li>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Have you received financial advice from other sources?<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Either call us on 020 4579 1242 or email <a href=\"mailto:support@heyacasa.com\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">support@heyacasa.com<\/a><\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><b>Remember: We\u2019re all human and we\u2019re here to help!<\/b><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Finances tight? Don\u2019t worry we are here for you. We understand situations can change. If you are unable to make a payment, please speak to our dedicated support team. They are on hand to give you guidance and to find you the best option for payment. We will look at [&hellip;]<\/p>\n","protected":false},"author":34,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[38],"ht-kb-tag":[],"class_list":["post-503","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-bills-included"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What can I do if I can\u2019t afford to pay? - FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.helloacasa.com\/faq\/help\/what-can-i-do-if-i-cant-afford-to-pay\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What can I do if I can\u2019t afford to pay? - FAQ\" \/>\n<meta property=\"og:description\" content=\"Finances tight? 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