How acasa works

setup

Tell us about your house and choose your services so we can show you how you could be saving up to £200/year on all your bills. If you’re happy with the quote, confirm and checkout to finish getting set up!

Tell us about your house
Get your quote
Choose your options
Checkout

Who will my service providers be ?

We are partnered with Octopus Energy to provide some of the cheapest, greenest energy on the market. For broadband, you can sign up with Origin broadband for great value affordable ADSL / fibre; or with Virgin Media (if available in your area for super fast broadband). For TV Licence and water, we’ll set up your accounts and handle billing for TV Licensing and your water company.

Pricing and tariff information

You can find all our prices here. We don’t charge any additional setup, monthly fees, or anything.

Is it worth switching if I have already set up my bills?

By switching, you’ll benefit from all our great features such as automatically split bills, full transparency and visibility on your services and a potential saving of £200/year compared to the average UK house!

Why use acasa rather than setting things up myself?

Firstly, we offer great value, by partnering with some of the best, fairest, suppliers – your house could be saving up to £200 per year! Secondly, we save you time with household admin, instead of dealing with lots of different suppliers for each bill. Finally, we help provide peace of mind to help you budget monthly as you can always be confident everything is being paid on time. We think it’s the future.

Tell us about your house

Get your quote

Choose your options

Checkout

Who will my service providers be ?

We are partnered with Octopus energy to provide some of the cheapest, greenest energy on the market. For broadband, you can sign up with Origin broadband for great value affordable ADSL / fibre; or with Virgin Media (if available in your area for super fast broadband). For TV Licence and water, we’ll set up your accounts and handle billing for TV Licensing and your water company.

Pricing and tariff information

You can find all our prices here. We don’t charge any additional setup, monthly fees, or anything.

Is it worth switching if I have already set up my bills?

Why use acasa rather than setting things up myself?

joint billing

Full transparency for everyone in your house, and no one needs to front all the cash for your bills. Whether you’re students, a couple or just sharing – this is the simplest way to get your bills paid (your words, not ours)!

Invite the rest of your house
Each person sets up acasaPay
We’ll bill everyone for their share directly

Why do you use cards instead of direct debits?

With card payments, there are no bank fees if there is a failed payment because of insufficient funds. With direct debit, banks can charge up to £40 every time this happens – and we don’t want anyone to have to pay those charges! Setting up card payments with acasaPay is super easy and you are always in control – why wouldn’t we do it?

How do you bill everyone directly?

Normally when you sign up for your bills, one person’s name will be on the bill and they have to be paid back. With acasa, we ask everyone in the house to add their card so they can be billed directly. When your bills are due, we’ll automatically bill everyone for their portion, so no one is left out of pocket. If the acasa app suggests that you owe money to other people in the house, you can even settle that debt by proactively paying off their share of a bill and be a house hero 🙂

What if someone doesn’t sign up or pay their share?

If one or more payments failed (maybe someone hasn’t signed up yet, or their card has expired), your whole house will get an email explaining whose payments failed and why. Those people will get 2 days to sort out any issues before we try again. If the second attempt also fails, we’ll wait 2 more days and then attempt to collect any remaining unpaid amounts from anybody in the house who has an active card. Don’t worry though – if anyone ended up paying more or less than their share, it’ll all be tracked on your house balance inside the acasa app so you can always see who is up or down.

Invite the rest of your house

Each person sets up acasaPay

We’ll bill everyone for their share directly

Why do you use cards instead of direct debits?

How do you bill everyone directly?

What if someone doesn’t sign up or pay their share?

stay notified

The acasa app gives you a dashboard for your home in your pocket. We’ll keep you notified about your service switchovers, let you know when next month’s bills are due, and confirm when everything is paid.

See the status of your service switchover
View all upcoming bills
Confirm when everyone has paid

How long does the switchover take for my services?

It depends on the service, but for energy and broadband it’ll take about 2 weeks to get your accounts set up and switched over. Learn more.

What happens if there’s a problem with the switchover?

It’s normally quite simple to switch, but if there are any problems the acasa app will notify you, and we’ll guide you through the issue.

Can I cancel services if I’m not happy?

Put simply, yes and we won’t complicate it. We have no leaving penalties e.g. no energy exit fees. For broadband, if you are within the contract, then you’ll need to pay the remainder of the contract – this is an Ofcom standard across all UK suppliers where there isn’t a fault in the line.

See the status of your service switchover

View all upcoming bills

Confirm when everyone has paid

How long does the switchover take for my services?

It depends on the service, but for energy and broadband it’ll take about 2 weeks to get your accounts set up and switched over. Learn more on our FAQ.

What happens if there’s a problem with the switchover?

It’s normally quite simple to switch, but if there are any problems the acasa app will notify you, and we’ll guide you through the issue.

Can I cancel services if I’m not happy?

run your home

…and it’s not just for your bills. The acasa app will let you track any other household cost, see who owes what with your running house balances, and you can even settle up and pay someone back through the app.

Track and split costs in your house
See who owes what at a glance
Transfer money and pay people back
See the exact history of your balance

What makes my house balance go up or down?

If you pay for something on behalf of someone else and split it, your balance goes up. If someone has purchased something and split it with you, your balance goes down. Paying someone back, or paying a bill also makes your balance goes up – simple!

How can I pay people with the app?

Add your card and bank account details and send money to other people in your house to settle up directly – just check your acasaPay settings in the app to get started!

How do ‘suggested payments’ work?

We cancel out all the things you’ve paid for with all the times other people have paid for things on your behalf, and times you’ve been paid back. The remainder is your house balance and we’ll show you the fewest, simplest number of payments that you could make to be all squared with the house.

Track and split costs in your house

See who owes what at a glance

Transfer money and pay people back

Check your payment history