Frequently Asked Questions

What is acasaPay? Is it free?

How is my money protected with acasaPay?

Why am I seeing transactions with the name MangoPay on my bank statements?

How long does it take to send money with acasaPay?

Someone sent me money with acasaPay, why is it still not in my account?

I sent money to someone who hasn’t entered their bank details yet. What happens?

Why do I need to upload my ID in order to use acasaPay?

How much money can I send through acasaPay after I verify my ID?

Why is my card not sending payments even though my card is active on acasapay?