If your supplier is BT
Call 0800 121 7667 or the BT Fault line 0800 500 247, quoting your BT reference number.
If you are unsure of your BT reference number and account number please contact us via chat or email.
If your supplier is Virgin Media
Call 0800 052 5761, and provide the following when asked:
Account name – Utility Mix No1 UK Ltd
Postcode – your postcode
MAC Address – the MAC number on the back of your modem