If your supplier is BT

Call 0800 121 7667 or the BT Fault line 0800 500 247, quoting your BT reference number.

If you are unsure of your BT reference number and account number please contact us via chat or email.

If your supplier is Virgin Media

Call 0800 052 5761, and provide the following when asked:

Account name – Utility Mix No1 UK Ltd

Postcode – your postcode

MAC Address – the MAC number on the back of your modem