Frequently Asked Questions

• Internet Included 1 Article
  • What internet / broadband speed will I get?
• Water Included 2 Articles
  • How do I submit my meter readings?
  • Will you switch my water company?
• Energy Included 3 Articles
  • How do I submit my meter readings?
  • Can I set up Bills Included with a pre-payment energy meter?
  • How does the Energy Bills Support Scheme work with acasa?
• Billing 2 Articles
  • Do we pay automatically, or do we have to make payments ourselves?
  • What if someone in the house doesn’t pay?

Will I pay monthly? What is my payment schedule?

Can I cancel my bills included package?

We’re all moving out, what do we do next?

How to contact acasa

Bills Included Terms & Conditions

Can I customise my All Bills Included package?