What if someone in the house doesn’t pay?

When a bill is due, we automatically try to collect everyone’s share from the payment card they registered with acasaPay. If someone doesn’t pay, either because they didn’t sign up to acasa, or their payment card is invalid (maybe it expired), then we’ll send the whole house an email explaining who we weren’t able to collect money from and why.

We’ll try to collect again 2 days later, and if that fails a second time, we’ll collect the remaining money from anyone in the house who has an active payment method. If this happens, we’ll keep track of it in the acasa app so you can easily see whether somebody overpaid or underpaid relative to their share of a bill and see that reflected on your overall house balances.

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