We cancel out all the things you’ve paid for with all the times other people have paid for things on your behalf, and times you’ve been paid back. The remainder is your house balance and we’ll show you the fewest, simplest number of payments that you could make to be […]
A cost or payment isn’t showing up in the Spending screen
There’s a couple of reasons why this may have happened: Your app hasn’t loaded the latest version of the data – you can pull down to refresh on the Spending screen to make sure you have the most recent transactions loaded. You added the cost when your phone was offline […]
How do I remove someone from a house?
If you want to remove someone (including yourself) from a house, you can do it by accessing the “Settings > Remove someone” option in the app. Before that person can be removed, you have to make sure of the following: there must not be any upcoming costs or bills in […]
What does my house balance mean?
Your house balance is the number we show you on your house dashboard, representing whether you currently owe money or are owed money. If your house balance is positive, it means that the total amount of all the costs you’ve bought on behalf of other people, and the money you’ve […]
What makes my house balance go up or down?
What makes your balance go up: If you pay for a shared cost on behalf of other people and add it as a split cost, your balance goes up as you are owed for the portion of the cost that you bought for other people. e.g. if you add a […]
What if someone in the house doesn’t pay?
When a bill is due, we automatically try to collect everyone’s share from the payment card they registered with acasaPay. If someone doesn’t pay, either because they didn’t sign up to acasa, or their payment card is invalid (maybe it expired), then we’ll send the whole house an email explaining […]
How have I been charged for a bill I’ve already paid my share of?
If you’ve been charged extra for a bill that you’ve already paid your share of, it’s probably because someone else in the house hasn’t got an active payment card (maybe they didn’t register, or maybe their card expired) so we weren’t able to bill them for their share over the […]
Do we pay automatically, or do we have to make payments ourselves?
When a bill is due, we’ll automatically try collecting everyone’s specific share of the bill. This means you don’t need to actively pay it yourself, it will happen in the background and you shouldn’t miss any payments. If you want, you can also proactively make a payment towards the bill […]
Why do we do payments by card rather than direct debit?
With card payments, there are no bank fees if there is a failed payment because of insufficient funds. With direct debit, banks can charge up to £40 every time this happens – and we don’t want anyone to have to pay those charges! Setting up card payments with acasaPay is […]
Why is my first TV Licence payment more than future payments?
We bill you for TV Licence on the 5th of each month. When you sign up for your TV Licence through acasa, your first bill includes the period from when your TV Licence needed to start till that first bill date, along with the next full month that you’re paying […]