Frequently Asked Questions

• Water 5 Articles
  • How do I find out if I have a water meter?
  • How does being metered or unmetered affect my bill?
  • Will you switch my water company?
  • Can I cancel my services when I move out, or if I’m not happy?
• Energy 4 Articles
  • Can I cancel my services when I move out, or if I’m not happy?
  • What do these tariff details mean in my quote?
  • Will I have electricity even though I move in before the services go live
  • Ensuring your switchover to Octopus Energy is successful
• TV Licence 3 Articles
  • Why is my first TV Licence payment more than future payments?
  • How do I know my TV Licence has been set up?
  • Can I cancel my services when I move out, or if I’m not happy?
• Broadband 1 Article
  • Can I cancel my services when I move out, or if I’m not happy?
• Billing 5 Articles
  • Do we pay automatically, or do we have to make payments ourselves?
  • What if someone in the house doesn’t pay?
  • How have I been charged for a bill I’ve already paid my share of?
  • Why do we do payments by card rather than direct debit?

Can I switch from my current providers to acasa?

My lease is shorter than 12 months, can I still sign up?

After I set up my bills, how long until they are live?

Do I have to pay any setup costs or usage fees?

Will I pay monthly? Will my bills fluctuate in price?

How do I submit my meter readings?

My service status says ‘details required’ what does it mean?

We’re all moving out, what do we do next?

What happens if someone moves in or out?