Frequently Asked Questions

• Water 6 Articles
  • How do I submit my meter readings?
  • How do I find out if I have a water meter?
  • How does being metered or unmetered affect my bill?
  • Will you switch my water company?
• Energy 6 Articles
  • How do I submit my meter readings?
  • Can I cancel my services when I move out, or if I’m not happy?
  • What do these tariff details mean in my quote?
  • Will I have electricity even though I move in before the services go live
• TV Licence 3 Articles
  • Why is my first TV Licence payment more than future payments?
  • How do I know my TV Licence has been set up?
  • Can I cancel my services when I move out, or if I’m not happy?
• Broadband 1 Article
  • Can I cancel my services when I move out, or if I’m not happy?
• Billing 4 Articles
  • Do we pay automatically, or do we have to make payments ourselves?
  • What if someone in the house doesn’t pay?
  • The difference between debit/credit cards and Direct Debit
  • How does being metered or unmetered affect my bill?

Can I switch from my current providers to acasa?

My lease is shorter than 12 months, can I still sign up?

After I set up my bills, how long until they are live?

Do I have to pay any setup costs or usage fees?

Will I pay monthly? Will my bills fluctuate in price?

How do I submit my meter readings?

My service status says ‘details required’ what does it mean?

We’re all moving out, what do we do next?

What happens if someone moves in or out?

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