Clearing and Refreshing App Data

How We Store and Sync Data

Your acasa app saves a copy of all your home’s cost and payment data so you can view it (and even record new costs and payments) even when you’re offline. When you come back online, your app will sync this data with acasa’s systems where it’s securely stored. We are then able to sync the same data with your housemates’ app as well as making it available on your web dashboard.

Occasionally, an app’s data could become out of sync, and this can cause confusing errors or out-of-date information to show up. When investigating any discrepancy, remember that the web dashboard reflects the exact data we have saved on acasa’s systems.

Clearing App Data

In order to clear out any data stored in the app on your phone, please follow these steps. This is even more effective than simply uninstalling and re-installing the acasa app (which can leave some data behind).

Android

  • Make sure the acasa app is up-to-date by checking the Play Store for updates.
  • Go to your phone’s “Settings” and find the “Applications” or “Apps” section.
  • Find “acasa” from the list of installed apps and tap it.
  • You should see a section (or link) called “Storage” or “Data”.
  • In that section there’s a “Clear Data” and/or “Clear Cache” button. Please tap both of these.
  • Open the acasa app again and log in as normal.

iOS

  • Make sure the acasa app is up-to-date by checking the App Store for updates.
  • Force close the acasa app if it’s open (double press the home button and swipe up on the acasa app)
  • Open the “Settings” app on your iPhone
  • Scroll down to find the “acasa” app and tap it.
  • Turn on the “Reset cache on next launch” switch
  • Open the acasa app again and log in as normal.

If you have any trouble, you can always contact us.

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