How We Store and Sync Data Your acasa app saves a copy of all your home’s cost and payment data so you can view it (and even record new costs and payments) even when you’re offline. When you come back online, your app will sync this data with acasa’s systems […]
How to contact acasa
acasa manages and shares all your home bills between housemates, and we’re always keen to help! Support is open 10AM – 6PM Monday to Friday. You can message us via the app. You’ll get a notification when we reply, and all chat history is available on the app. Simply tap […]
How do I take a water meter reading?
Most meters are read by the water company themselves twice a year and your water bills will usually be based on actual meter readings. Finding your meter Most meters are on the public footpath outside your house or in the front garden. Occasionally it is located inside the house next […]
Ensuring your switchover to Octopus Energy is successful
When you’ve moved in, you should let your current supplier know that you have. If you don’t, you’re likely to have your switchover to Octopus Energy prevented. You can find your existing energy supplier by calling this number (it takes 1 minute): 0870 608 1524 You’ll only be able to name […]
Will I have electricity even though I move in before the services go live
Yes! From when you move in and until the switchover date you will be supplied by your existing supplier, that means when you move in you will have gas and electricity. When your switchover happens you will receive a final bill through the post from the current supplier in the […]
Why is my card not sending payments even though my card is active on acasapay?
One of the reasons could be that your bank has blocked the process. You can solve this problem by either contacting your bank or uploading the details of a different card. You can change your card details by going to the app, then click on the icon on the top right […]
What do these tariff details mean in my quote?
“Unit Rate”? “Standing Charge”? What does it all mean?! Standing Charge A “standing charge” is the cost of having a gas and electricity supply; it’s the fee you pay to your energy supplier simply because it gives you access to energy. It’s paid at a flat rate – ranging from around […]
supplier terms and conditions
Your engagement with acasa is covered by our terms and conditions and privacy policy, which you must agree to during registration. Our terms also refer to third party terms and conditions (such as for MangoPay or Apple) where applicable. When signing up to suppliers we partner with or whose services […]
What happens if someone moves in or out?
Moving in Simply go to Settings > Invite Someone > and share the invite code. They’ll use the invite code, and join the house. You or they can then edit costs to involve them in the recurring bills. To pay their share, they simply need to add a card by […]
We’re all moving out, what do we do next?
It’s ok, we’ll eliminate the worst of the hassle for you. We help you close everything down, get your final bills paid, and get those refunds back too. Simply tell us in advance of you leaving, and keep your house account open until we’ve got all the final bills from […]