How can I set up, edit or stop a recurring cost?

Recurring Costs The acasa app has a feature to automatically repeat or “recur” a cost for you at the frequency specified. For your monthly WiFi/Internet bill for example, you may wish to create a cost for the fixed amount, and set it to recur every month. This saves you (or […]

Moving in – what do I need to do?

We have a great list of things to sort out when moving into a new property on our blog. This article will go into a bit more detail about the specific services and how you’ll need to set them up. Energy (gas + electricity) Your property will have an existing […]

Who is my current energy provider?

We can’t easily tell you who your current electricity and/or gas supplier is. However, as the person responsible for the bill, you’re able to find out your own supplier. The process depends on your region. Step 1 Use this search tool to find your energy “network operator”. The “operator” is […]

Clearing and Refreshing App Data

How We Store and Sync Data Your acasa app saves a copy of all your home’s cost and payment data so you can view it (and even record new costs and payments) even when you’re offline. When you come back online, your app will sync this data with acasa’s systems […]

How to contact acasa

acasa manages and shares all your home bills between housemates, and we’re always keen to help! Support is open 10AM – 6PM Monday to Friday. You can message us via the app. You’ll get a notification when we reply, and all chat history is available on the app. Simply tap […]

How do I take a water meter reading?

Most meters are read by the water company themselves twice a year and your water bills will usually be based on actual meter readings. Finding your meter Most meters are on the public footpath outside your house or in the front garden. Occasionally it is located inside the house next […]

Ensuring your switchover to a new supplier is successful

When you’ve moved in, you should let your current supplier know that you have. If you don’t, you’re likely to have your switchover to the new supplier blocked. See here for how to find your current supplier. You can find out your current supplier by following these steps. You’ll only […]

What do these tariff details mean in my quote?

“Unit Rate”? “Standing Charge”? What does it all mean?! Standing Charge A “standing charge” is the cost of having a gas and electricity supply; it’s the fee you pay to your energy supplier simply because it gives you access to energy. It’s paid at a flat rate – ranging from around […]