Gas Cut

Goodlord All Bills Included customers:

Please notify us in the chat function that you have followed this procedure as we must take steps to avoid a repeat.


Here’s how to restore your gas supply:

  1. Press the A button twice to access the Prepayment Home screen

  2. On the Prepayment Home screen, you can accept emergency credit when you see EmCr flashing

  3. Press the A button again and you will be prompted to activate EmCr

  4. Press B button for Yes

  5. The screen will show EmCr Accepted

Was this article helpful?

Related Articles